Thank you for visiting and shopping at MOON-LITE.COM. Following are the terms and conditions that constitute our Shipping Policy. We are really happy to offer you fast shipping conditions.
Shipment Processing Time
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing an unexpected high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur and we can’t guarantee shipping times.
- US 7-10 business days
- South America 10-15 business days estimate
- Africa 10-15 business days estimate
- Australia 10-15 business days estimate
- Asia 10-15 business days estimate
- New Zealand business days estimate
Shipment Confirmation and Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number / tracking numbers. The tracking number will be active within 24 hours.
Customs, Duties and Taxes MOON LITE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If a package is returned to us due to unpaid customs, taxes or return to sender, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender however, if it gets sent back to us the second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders)
Damages If you receive damaged merchandise, please take a picture and email us the picture at firstname.lastname@example.org right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status. Please note our Refund Policy.